Hess Corporation: My family bought drinks at this station * store...
A Hess Corporation customer review by GetHuman user ~Jason Mccarthy from November 22nd, 2017
Background on ~Jason Mccarthy's case
GetHuman: ~Jason Mccarthy - can you tell our other Hess Corporation customers when your case took place?
~Jason Mccarthy: Yes. It was middle of the night, on November 14th.
GetHuman: Did you reach out to Hess Corporation, and if so, how?
GetHuman: And which of these common Hess Corporation customer issues best describes the reason you wanted to talk to them?
(Shows ~Jason Mccarthy a list of common Hess Corporation problems)
~Jason Mccarthy: "None of those really matches why I wanted to call Hess Corporation that day." was why I was trying to call.
~Jason Mccarthy's review of Hess Corporation customer service
GetHuman: So how would you sum up your experience for GetHuman's Hess Corporation customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Jason Mccarthy: My family bought drinks at this station * store . I live *.* miles from Hess Express and went there often. *Victor an Employee at Hess simply refused to exchange one product for another cheaper drink, with no sugar. He said no refunds no exchanges. And Rudely went out of his way to Taunt me .i asked to see the no refund sign.? THERES NO SUCH SIGN. Thats wrong. I offered to simply buy another to get out of there , But he refused to serve me now. He stepped back and asked , " WHAT ARE YOU GONNA DO?" ??? *Taunting me.**What did he try to set me up for? ROBBERY?**Well at the end of dealing with victor. There was a young girl working that simply did the right thing as Victor continued to taunt me with words.*I was taunted, threatened with law enforcement, Humiliated due to customer traffic, my ** year old came to me saying he was harassed also by Victor.*THIS WAS UNACCEPTABLE, WHAT I DID WAS CALL the manager Kabibb who told me he was ALREADY informef of the situation and downplayed the s
GetHuman: Let's quantify your experience contacting Hess Corporation. On a scale of 1 to 5, how easy is it go get help on a Hess Corporation problem?
~Jason Mccarthy: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Jason Mccarthy: I'd give them a five out of five on communication.
GetHuman: And what about Hess Corporation's ability to quickly and effectively address your problem?
~Jason Mccarthy: For that I would say five out of five.
GetHuman: And finally- any advice for other Hess Corporation customers?
~Jason Mccarthy: Call them early in the day or late. Don't forget any personal or account information you might need for Hess Corporation to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Jason Mccarthy taken from his Hess Corporation customer service problem that occurred on November 14th, 2017.