Hess Corporation: This company is not answering customers calls...
A Hess Corporation customer review by GetHuman user ~Anon from November 13th, 2017
Background on ~Anon's case
GetHuman: ~Anon - can you tell our other Hess Corporation customers when your case took place?
~Anon: Yup. It was evening, on November 6th.
GetHuman: Did you reach out to Hess Corporation, and if so, how?
GetHuman: And which of these common Hess Corporation customer issues best describes the reason you wanted to talk to them?
(Shows ~Anon a list of common Hess Corporation problems)
~Anon: "None of those really matches why I wanted to call Hess Corporation that day." was why I was trying to call.
~Anon's review of Hess Corporation customer service
GetHuman: So how would you sum up your experience for GetHuman's Hess Corporation customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Anon: This company is not answering customers calls. Is all automated and say ** min wait, but it has been over an hour. Ive emailed, called, and the call back system doesnt work. Very disappointed with Hess. I will be forced to take to a twitter Campaign and facebook rant in order to communicate with others to see whos also having this problem. They put Diesel in peoples tanks in NJ and not even telling the public what to do
GetHuman: Let's quantify your experience contacting Hess Corporation. On a scale of 1 to 5, how easy is it go get help on a Hess Corporation problem?
~Anon: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Anon: I'd give them a five out of five on communication.
GetHuman: And what about Hess Corporation's ability to quickly and effectively address your problem?
~Anon: For that I would say five out of five.
GetHuman: And finally- any advice for other Hess Corporation customers?
~Anon: Call them early in the day or late. Don't forget any personal or account information you might need for Hess Corporation to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Anon taken from his Hess Corporation customer service problem that occurred on November 6th, 2017.