I am appalled and will never shop at Home Depot...
A Home Depot customer review by GetHuman user ~Audrey Ickovits from November 26th, 2017
Background on ~Audrey Ickovits's case
GetHuman: ~Audrey Ickovits - can you tell our other Home Depot customers when your case took place?
~Audrey Ickovits: Yup. It was evening, on November 17th.
GetHuman: Did you reach out to Home Depot, and if so, how?
GetHuman: And which of these common Home Depot customer issues best describes the reason you wanted to talk to them?
(Shows ~Audrey Ickovits a list of common Home Depot problems)
~Audrey Ickovits: "Find an Item" was why I was trying to call.
~Audrey Ickovits's review of Home Depot customer service
GetHuman: So how would you sum up your experience for GetHuman's Home Depot customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Audrey Ickovits: I am appalled and will never shop at Home Depot again. Home Depot advertises customer satisfaction as a value. In practice they are not interested in supporting customer satisfaction. They refused to exchange an unused costly item.
GetHuman: Let's quantify your experience contacting Home Depot. On a scale of 1 to 5, how easy is it go get help on a Home Depot problem?
~Audrey Ickovits: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Audrey Ickovits: I'd give them a one out of five on communication.
GetHuman: And what about Home Depot's ability to quickly and effectively address your problem?
~Audrey Ickovits: For that I would say four out of five.
GetHuman: And finally- any advice for other Home Depot customers?
~Audrey Ickovits: Call them early in the day or late. Don't forget any personal or account information you might need for Home Depot to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Audrey Ickovits taken from his Home Depot customer service problem that occurred on November 17th, 2017.