Home Depot: They called within two minutes, however it was...
A Home Depot customer review by GetHuman user ~Lisa Fortune from November 13th, 2017
Background on ~Lisa Fortune's case
GetHuman: ~Lisa Fortune - can you tell our other Home Depot customers when your case took place?
~Lisa Fortune: Yup. It was morning, on November 10th.
GetHuman: Did you reach out to Home Depot, and if so, how?
GetHuman: And which of these common Home Depot customer issues best describes the reason you wanted to talk to them?
(Shows ~Lisa Fortune a list of common Home Depot problems)
~Lisa Fortune: "Find an Item" was why I was trying to call.
~Lisa Fortune's review of Home Depot customer service
GetHuman: So how would you sum up your experience for GetHuman's Home Depot customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Lisa Fortune: They called within two minutes, however it was a recorded message that hung up after the announcement.
GetHuman: Let's quantify your experience contacting Home Depot. On a scale of 1 to 5, how easy is it go get help on a Home Depot problem?
~Lisa Fortune: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Lisa Fortune: I'd give them a one out of five on communication.
GetHuman: And what about Home Depot's ability to quickly and effectively address your problem?
~Lisa Fortune: For that I would say two out of five.
GetHuman: And finally- any advice for other Home Depot customers?
~Lisa Fortune: Call them early in the day or late. Don't forget any personal or account information you might need for Home Depot to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Lisa Fortune taken from his Home Depot customer service problem that occurred on November 10th, 2017.