Home Depot: Three weeks ago we purchased a LG Washer and Dr...
A Home Depot customer review by GetHuman user ~bbc from November 6th, 2017
Background on ~bbc's case
GetHuman: ~bbc - can you tell our other Home Depot customers when your case took place?
~bbc: Sure. It was middle of the night, on October 30th.
GetHuman: Did you reach out to Home Depot, and if so, how?
GetHuman: And which of these common Home Depot customer issues best describes the reason you wanted to talk to them?
(Shows ~bbc a list of common Home Depot problems)
~bbc: "Find an Item" was why I was trying to call.
~bbc's review of Home Depot customer service
GetHuman: So how would you sum up your experience for GetHuman's Home Depot customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~bbc: Three weeks ago we purchased a LG Washer and Dryer with a gas conversion kit. It was on backorder and we have had to wait until last Wednesday, when the units arrived at my house without a gas conversion kit. We went back to HD and ordered another kit, which was sent to us the next day -- wrong kit. We finally called LG and was able to get the kit the next day. Except, of course, the dryer is not working. Following the instructions on the appliances, we called LG and they "sent" a technician to us for Monday.* *On Monday, the sub-vendor called me to schedule the call for Tuesday from *-* pm. Since I haven't had a washer or dryer for three weeks, this would not be sufficient and the guy said he would make it work for Monday from *-* pm.* *At *:** I had still not heard from the technician and I called back and they suggested that I should text the technician. TEXT. This is the subvendor's (and Home Depot's) version of customer service. Text.* *So I text the guy, who doesn't even know who
GetHuman: Let's quantify your experience contacting Home Depot. On a scale of 1 to 5, how easy is it go get help on a Home Depot problem?
~bbc: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~bbc: I'd give them a one out of five on communication.
GetHuman: And what about Home Depot's ability to quickly and effectively address your problem?
~bbc: For that I would say four out of five.
GetHuman: And finally- any advice for other Home Depot customers?
~bbc: Call them early in the day or late. Don't forget any personal or account information you might need for Home Depot to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~bbc taken from his Home Depot customer service problem that occurred on October 30th, 2017.