Indiegogo: I purchased a Furbo dog treat dispenser from th...

A Indiegogo customer review by GetHuman user GetHuman-xxlil_tr from December 4th, 2017

Background on GetHuman-xxlil_tr's case

GetHuman: GetHuman-xxlil_tr - can you tell our other Indiegogo customers when your case took place?
GetHuman-xxlil_tr: Yes I can. It was middle of the night, on November 28th.
GetHuman: Did you reach out to Indiegogo, and if so, how?
GetHuman-xxlil_tr: I used the 866-641-4646 number I found for on the GetHuman Indiegogo customer phone number page I was on: Indiegogo Customer Service Phone Number
GetHuman: And which of these common Indiegogo customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-xxlil_tr a list of common Indiegogo problems)
GetHuman-xxlil_tr: "Eligibility question" was why I was trying to contact.

GetHuman-xxlil_tr's review of Indiegogo customer service

GetHuman: So how would you sum up your experience for GetHuman's Indiegogo customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-xxlil_tr: I purchased a Furbo dog treat dispenser from this site. Indiegogo quickly took the money out of my paypal account though the product was not available and would not be shipped for months. I tried contacting the campaign owner several times and did not receive a response. I opened a dispute through paypal and Indiegogo is refusing to return my money. I now have to wait another day before I can escalate the case and hopefully paypal will step in to assist with the refund. PLEASE AVOID THIS SITE AT ALL COSTS
GetHuman: Let's quantify your experience contacting Indiegogo. On a scale of 1 to 5, how easy is it go get help on a Indiegogo problem?
GetHuman-xxlil_tr: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-xxlil_tr: I'd give them a one out of five on communication.
GetHuman: And what about Indiegogo's ability to quickly and effectively address your problem?
GetHuman-xxlil_tr: For that I would say one out of five.
GetHuman: And finally- any advice for other Indiegogo customers?
GetHuman-xxlil_tr: Call them early in the day or late. Don't forget any personal or account information you might need for Indiegogo to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-xxlil_tr taken from his Indiegogo customer service problem that occurred on November 28th, 2017.


1.13 of 5 stars | 40 reviews

GetHuman-xxlil_tr's Indiegogo Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
1 out of 5 stars

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