Indiegogo: Thieves do not pay out...they may excuse after...

A Indiegogo customer review by GetHuman user ~INDIEGOGO KEEPS YOUR MONEY from November 27th, 2017

Background on ~INDIEGOGO KEEPS YOUR MONEY's case

GetHuman: ~INDIEGOGO KEEPS YOUR MONEY - can you tell our other Indiegogo customers when your case took place?
~INDIEGOGO KEEPS YOUR MONEY: Yes. It was morning, on November 24th.
GetHuman: Did you reach out to Indiegogo, and if so, how?
~INDIEGOGO KEEPS YOUR MONEY: I used the 866-641-4646 number I found for on the GetHuman Indiegogo customer phone number page I was on: Indiegogo Customer Service Phone Number
GetHuman: And which of these common Indiegogo customer issues best describes the reason you wanted to talk to them?
(Shows ~INDIEGOGO KEEPS YOUR MONEY a list of common Indiegogo problems)
~INDIEGOGO KEEPS YOUR MONEY: "Overcharge/Strange charge" was why I was trying to contact.

~INDIEGOGO KEEPS YOUR MONEY's review of Indiegogo customer service

GetHuman: So how would you sum up your experience for GetHuman's Indiegogo customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~INDIEGOGO KEEPS YOUR MONEY: Thieves do not pay out...they may excuse after excuse in hopes you say **** it. They will make it very difficult for you to get your money..including * hour wait on hold. I finally hung up.
GetHuman: Let's quantify your experience contacting Indiegogo. On a scale of 1 to 5, how easy is it go get help on a Indiegogo problem?
~INDIEGOGO KEEPS YOUR MONEY: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~INDIEGOGO KEEPS YOUR MONEY: I'd give them a three out of five on communication.
GetHuman: And what about Indiegogo's ability to quickly and effectively address your problem?
~INDIEGOGO KEEPS YOUR MONEY: For that I would say four out of five.
GetHuman: And finally- any advice for other Indiegogo customers?
~INDIEGOGO KEEPS YOUR MONEY: Call them early in the day or late. Don't forget any personal or account information you might need for Indiegogo to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~INDIEGOGO KEEPS YOUR MONEY taken from his Indiegogo customer service problem that occurred on November 24th, 2017.

Indiegogo

1.13 of 5 stars | 40 reviews

~INDIEGOGO KEEPS YOUR MONEY's Indiegogo Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Indiegogo, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Indiegogo in any way.

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