JC Penney: complaint about online shopping *calling custom...

A JC Penney customer review by GetHuman user GetHuman-emvicars from December 1st, 2017

Background on GetHuman-emvicars's case

GetHuman: GetHuman-emvicars - can you tell our other JC Penney customers when your case took place?
GetHuman-emvicars: Yes I can. It was morning, on November 26th.
GetHuman: Did you reach out to JC Penney, and if so, how?
GetHuman-emvicars: I used the 800-322-1189 number I found for on the GetHuman JC Penney customer phone number page I was on: JC Penney Customer Service Phone Number
GetHuman: And which of these common JC Penney customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-emvicars a list of common JC Penney problems)
GetHuman-emvicars: "Warranty claim" was why I was trying to call.

GetHuman-emvicars's review of JC Penney customer service

GetHuman: So how would you sum up your experience for GetHuman's JC Penney customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-emvicars: complaint about online shopping *calling customer support to hear * different things
GetHuman: Can you tell the rest of us a bit more from what happened on 11/26/17?
GetHuman-emvicars: I ordered online to get a this is no longer available I used my rewards for this it was going to be a birthday present*Called once to resolve with no avail*Called a second time and they said it would send when available which is what it said on one email*Today I got a canceled order*I had ordered multiple things on the order which now get all the rewards and discounts*Now to order something else I have to pay additional shipping because they screwed up? *I asked when I called if I could add something else to the order instead and they said no
GetHuman: Let's quantify your experience contacting JC Penney. On a scale of 1 to 5, how easy is it go get help on a JC Penney problem?
GetHuman-emvicars: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-emvicars: I'd give them a two out of five on communication.
GetHuman: And what about JC Penney's ability to quickly and effectively address your problem?
GetHuman-emvicars: For that I would say five out of five.
GetHuman: And finally- any advice for other JC Penney customers?
GetHuman-emvicars: Call them early in the day or late. Don't forget any personal or account information you might need for JC Penney to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-emvicars taken from his JC Penney customer service problem that occurred on November 26th, 2017.

JC Penney

2.06 of 5 stars | 80 reviews

GetHuman-emvicars's JC Penney Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
3 out of 5 stars

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