JCP.com: Called to cancel incoming catalogs. Was rerout...
A JCP.com customer review by GetHuman user ~Presto from November 13th, 2017
Background on ~Presto's case
GetHuman: ~Presto - can you tell our other JCP.com customers when your case took place?
~Presto: Yes I can. It was afternoon, on November 4th.
GetHuman: Did you reach out to JCP.com, and if so, how?
GetHuman: And which of these common JCP.com customer issues best describes the reason you wanted to talk to them?
(Shows ~Presto a list of common JCP.com problems)
~Presto: "Change order" was why I was trying to call.
~Presto's review of JCP.com customer service
GetHuman: So how would you sum up your experience for GetHuman's JCP.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Presto: Called to cancel incoming catalogs. Was rerouted constantly, then put on hold for nearly half-an-hour. Looked up this computer site, tried number, then saw it was same as order number. Person who finally answered referred to me as "kid." I'd been polite, had used educated language, and am in my fifties. My goals were to save trees*other species' homes, and to keep pornography out of our home--this catalog has an almost pornographically extreme section--husband has clinical problem with that, serious issue--don't want such things sent to our home. Dangerous invasion of privacy. Company has an almost sociopathic catalog policy.
GetHuman: Let's quantify your experience contacting JCP.com. On a scale of 1 to 5, how easy is it go get help on a JCP.com problem?
~Presto: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Presto: I'd give them a four out of five on communication.
GetHuman: And what about JCP.com's ability to quickly and effectively address your problem?
~Presto: For that I would say five out of five.
GetHuman: And finally- any advice for other JCP.com customers?
~Presto: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for JCP.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Presto taken from his JCP.com customer service problem that occurred on November 4th, 2017.