JCP.com: I ordered a shirt off the internet.. received t...
A JCP.com customer review by GetHuman user ~happy customer from Santa Barb from November 13th, 2017
Background on ~happy customer from Santa Barb's case
GetHuman: ~happy customer from Santa Barb - can you tell our other JCP.com customers when your case took place?
~happy customer from Santa Barb: Yeah. It was afternoon, on November 4th.
GetHuman: Did you reach out to JCP.com, and if so, how?
GetHuman: And which of these common JCP.com customer issues best describes the reason you wanted to talk to them?
(Shows ~happy customer from Santa Barb a list of common JCP.com problems)
~happy customer from Santa Barb: "Track order" was why I was trying to call.
~happy customer from Santa Barb's review of JCP.com customer service
GetHuman: So how would you sum up your experience for GetHuman's JCP.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~happy customer from Santa Barb: I ordered a shirt off the internet.. received the wrong color, called returned did it again... got the wrong shirt again. Called again spoke to Austin in Ohio, he was so helpful and comforting and had a way that made me feel he was sincerely sorry and wanted to help. Great customer service Austin!! Thank you! My husband is the best man this weekend so lets hope Austin pulls through for us*)
GetHuman: Let's quantify your experience contacting JCP.com. On a scale of 1 to 5, how easy is it go get help on a JCP.com problem?
~happy customer from Santa Barb: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~happy customer from Santa Barb: I'd give them a one out of five on communication.
GetHuman: And what about JCP.com's ability to quickly and effectively address your problem?
~happy customer from Santa Barb: For that I would say two out of five.
GetHuman: And finally- any advice for other JCP.com customers?
~happy customer from Santa Barb: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for JCP.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~happy customer from Santa Barb taken from his JCP.com customer service problem that occurred on November 4th, 2017.