JCP.com: Look, JCP is trying to win back customers in a...
A JCP.com customer review by GetHuman user ~geo from November 11th, 2017
Background on ~geo's case
GetHuman: ~geo - can you tell our other JCP.com customers when your case took place?
~geo: Yeah. It was middle of the night, on November 2nd.
GetHuman: Did you reach out to JCP.com, and if so, how?
GetHuman: And which of these common JCP.com customer issues best describes the reason you wanted to talk to them?
(Shows ~geo a list of common JCP.com problems)
~geo: "Complaint" was why I was trying to call.
~geo's review of JCP.com customer service
GetHuman: So how would you sum up your experience for GetHuman's JCP.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~geo: Look, JCP is trying to win back customers in a Highly competitive Retail Market. You do not do it by running a * page color Ad (July **th -Aug *th ****)with the header College Bound and not have any of the shoes by Nike in stock at * local stores or on Line. It would help if it is a clearence Item to a least indicate that somewhere in the Ad? Really.My daughter is going back to College and found the shoes in your ad and guess what.. No where to be found.How do you expect to win back customers? Current Ad * pages color, glossy eye catching, Results ZERO. Cost, disappointment, Customer Service, future Purchases Negative.Solutions to customer complaints none. Reasons to give another chance zip.
GetHuman: Let's quantify your experience contacting JCP.com. On a scale of 1 to 5, how easy is it go get help on a JCP.com problem?
~geo: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~geo: I'd give them a two out of five on communication.
GetHuman: And what about JCP.com's ability to quickly and effectively address your problem?
~geo: For that I would say three out of five.
GetHuman: And finally- any advice for other JCP.com customers?
~geo: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for JCP.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~geo taken from his JCP.com customer service problem that occurred on November 2nd, 2017.