JCP.com: This is the second time you have run an ad and...
A JCP.com customer review by GetHuman user ~do not shop at JCP anymore from November 13th, 2017
Background on ~do not shop at JCP anymore's case
GetHuman: ~do not shop at JCP anymore - can you tell our other JCP.com customers when your case took place?
~do not shop at JCP anymore: Yes. It was afternoon, on November 6th.
GetHuman: Did you reach out to JCP.com, and if so, how?
GetHuman: And which of these common JCP.com customer issues best describes the reason you wanted to talk to them?
(Shows ~do not shop at JCP anymore a list of common JCP.com problems)
~do not shop at JCP anymore: "Overcharge/Strange charge" was why I was trying to call.
~do not shop at JCP anymore's review of JCP.com customer service
GetHuman: So how would you sum up your experience for GetHuman's JCP.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~do not shop at JCP anymore: This is the second time you have run an ad and not had the product available on line or in the store as advertized. No wonder I stopped shopping at JCP
GetHuman: Let's quantify your experience contacting JCP.com. On a scale of 1 to 5, how easy is it go get help on a JCP.com problem?
~do not shop at JCP anymore: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~do not shop at JCP anymore: I'd give them a three out of five on communication.
GetHuman: And what about JCP.com's ability to quickly and effectively address your problem?
~do not shop at JCP anymore: For that I would say five out of five.
GetHuman: And finally- any advice for other JCP.com customers?
~do not shop at JCP anymore: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for JCP.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~do not shop at JCP anymore taken from his JCP.com customer service problem that occurred on November 6th, 2017.