JCP.com: Ths is not about service. I was in your petite...
A JCP.com customer review by GetHuman user GetHuman-234828 from November 13th, 2017
Background on GetHuman-234828's case
GetHuman: GetHuman-234828 - can you tell our other JCP.com customers when your case took place?
GetHuman-234828: Yup. It was late at night, on November 11th.
GetHuman: Did you reach out to JCP.com, and if so, how?
GetHuman: And which of these common JCP.com customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-234828 a list of common JCP.com problems)
GetHuman-234828: "Warranty claim" was why I was trying to call.
GetHuman-234828's review of JCP.com customer service
GetHuman: So how would you sum up your experience for GetHuman's JCP.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-234828: Ths is not about service. I was in your petite section or the past two days and Liz Claiborne clothes are not even close to fitting, they have long arms and are made to fit slim figures even in the large and extra large. I had to take back two sweaters one would not even go over my head the neck was so tight, and I asure you my head isn't large. Get a new line of clothes. I ended up at Macy's and found * sweaters I liked that fit. Liz needs to get in touch with the real petite people of the world!!!!!!!!!!
GetHuman: Let's quantify your experience contacting JCP.com. On a scale of 1 to 5, how easy is it go get help on a JCP.com problem?
GetHuman-234828: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-234828: I'd give them a three out of five on communication.
GetHuman: And what about JCP.com's ability to quickly and effectively address your problem?
GetHuman-234828: For that I would say five out of five.
GetHuman: And finally- any advice for other JCP.com customers?
GetHuman-234828: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for JCP.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-234828 taken from his JCP.com customer service problem that occurred on November 11th, 2017.