JCP.com: the only reason it was horrible is because it t...
A JCP.com customer review by GetHuman user GetHuman-176106 from November 14th, 2017
Background on GetHuman-176106's case
GetHuman: GetHuman-176106 - can you tell our other JCP.com customers when your case took place?
GetHuman-176106: Sure. It was morning, on November 4th.
GetHuman: Did you reach out to JCP.com, and if so, how?
GetHuman: And which of these common JCP.com customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-176106 a list of common JCP.com problems)
GetHuman-176106: "Overcharge/Strange charge" was why I was trying to call.
GetHuman-176106's review of JCP.com customer service
GetHuman: So how would you sum up your experience for GetHuman's JCP.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-176106: the only reason it was horrible is because it took me ** mins. to get someone to answer the phone, tried * different depts. before rec'd an answer. once answered Deborah was great
GetHuman: Let's quantify your experience contacting JCP.com. On a scale of 1 to 5, how easy is it go get help on a JCP.com problem?
GetHuman-176106: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-176106: I'd give them a one out of five on communication.
GetHuman: And what about JCP.com's ability to quickly and effectively address your problem?
GetHuman-176106: For that I would say four out of five.
GetHuman: And finally- any advice for other JCP.com customers?
GetHuman-176106: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for JCP.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-176106 taken from his JCP.com customer service problem that occurred on November 4th, 2017.