JCPenney: Mrs Dana B gave me an excellent service at Colu...
A JCPenney customer review by GetHuman user ~Rita from November 15th, 2017
Background on ~Rita's case
GetHuman: ~Rita - can you tell our other JCPenney customers when your case took place?
~Rita: Yup. It was morning, on November 6th.
GetHuman: Did you reach out to JCPenney, and if so, how?
GetHuman: And which of these common JCPenney customer issues best describes the reason you wanted to talk to them?
(Shows ~Rita a list of common JCPenney problems)
~Rita: "Track order" was why I was trying to call.
~Rita's review of JCPenney customer service
GetHuman: So how would you sum up your experience for GetHuman's JCPenney customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Rita: Mrs Dana B gave me an excellent service at Columbia Center on Columbia Drive in S.C. nShe offered me an excellent support. She opened me an account and I was able to purchase goods. I visit this area ounce a year and I appreciate shopping.
GetHuman: Let's quantify your experience contacting JCPenney. On a scale of 1 to 5, how easy is it go get help on a JCPenney problem?
~Rita: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Rita: I'd give them a five out of five on communication.
GetHuman: And what about JCPenney's ability to quickly and effectively address your problem?
~Rita: For that I would say one out of five.
GetHuman: And finally- any advice for other JCPenney customers?
~Rita: Call them early in the day or late. Don't forget any personal or account information you might need for JCPenney to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Rita taken from his JCPenney customer service problem that occurred on November 6th, 2017.