JCPenney: The service was terrible at the Rochester, MN s...
A JCPenney customer review by GetHuman user GetHuman-125034 from November 1st, 2017
Background on GetHuman-125034's case
GetHuman: GetHuman-125034 - can you tell our other JCPenney customers when your case took place?
GetHuman-125034: Yes. It was late at night, on October 22nd.
GetHuman: Did you reach out to JCPenney, and if so, how?
GetHuman: And which of these common JCPenney customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-125034 a list of common JCPenney problems)
GetHuman-125034: "Complaint" was why I was trying to call.
GetHuman-125034's review of JCPenney customer service
GetHuman: So how would you sum up your experience for GetHuman's JCPenney customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-125034: The service was terrible at the Rochester, MN store. Shopping for boots, we asked for a particular pair in a certain size. She brought us a box and shoved it at us and walked away, did not stay and remove the boots or remove the stuffing, nothing. And then it turned out to be the wrong boots. We had excellent service at Cabela's earlier in the day and decided to order boots from their store online instead of buying at Penney's.
GetHuman: Let's quantify your experience contacting JCPenney. On a scale of 1 to 5, how easy is it go get help on a JCPenney problem?
GetHuman-125034: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-125034: I'd give them a one out of five on communication.
GetHuman: And what about JCPenney's ability to quickly and effectively address your problem?
GetHuman-125034: For that I would say five out of five.
GetHuman: And finally- any advice for other JCPenney customers?
GetHuman-125034: Call them early in the day or late. Don't forget any personal or account information you might need for JCPenney to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-125034 taken from his JCPenney customer service problem that occurred on October 22nd, 2017.