A zero. * *If you deal with JCPenney long enoug...
A JCPenney customer review by GetHuman user ~onlinereviewers from November 4th, 2017
Background on ~onlinereviewers's case
GetHuman: ~onlinereviewers - can you tell our other JCPenney customers when your case took place?
~onlinereviewers: Sure. It was morning, on October 25th.
GetHuman: Did you reach out to JCPenney, and if so, how?
GetHuman: And which of these common JCPenney customer issues best describes the reason you wanted to talk to them?
(Shows ~onlinereviewers a list of common JCPenney problems)
~onlinereviewers: "Account Access" was why I was trying to call.
~onlinereviewers's review of JCPenney customer service
GetHuman: So how would you sum up your experience for GetHuman's JCPenney customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~onlinereviewers: A zero. * *If you deal with JCPenney long enough, you clearly will see the incompetence shine through. The catalog ordering system has become an ultimate, flat zero. From incorrectly filled orders, to cheaply-made imports, to exceptionally poor customer service. The associates there no longer care. It is no wonder that the catalog*online ordering is in such financial shambles.* *We often will place an order and receive an order confirmation that the merchandise is in stock. Then, we later will check the status of our order by logging onto the JCP system only to find that much of our merchandise has been removed from the orders -- without notification. Even worse, we have logged on to find that our merchandise total has been increased without notification. Even further, some of our orders have vanished into thin air never to be heard about again.* *And when you receive email communication from the company, well, they associates won't even sign their names! Messages from JCP just say "Co
GetHuman: Let's quantify your experience contacting JCPenney. On a scale of 1 to 5, how easy is it go get help on a JCPenney problem?
~onlinereviewers: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~onlinereviewers: I'd give them a four out of five on communication.
GetHuman: And what about JCPenney's ability to quickly and effectively address your problem?
~onlinereviewers: For that I would say one out of five.
GetHuman: And finally- any advice for other JCPenney customers?
~onlinereviewers: Call them early in the day or late. Don't forget any personal or account information you might need for JCPenney to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~onlinereviewers taken from his JCPenney customer service problem that occurred on October 25th, 2017.