JPMorgan Chase: I work for a bank and called a different number...
A JPMorgan Chase customer review by GetHuman user GetHuman-48148 from November 17th, 2017
Background on GetHuman-48148's case
GetHuman: GetHuman-48148 - can you tell our other JPMorgan Chase customers when your case took place?
GetHuman-48148: Yup. It was middle of the night, on November 16th.
GetHuman: Did you reach out to JPMorgan Chase, and if so, how?
GetHuman: And which of these common JPMorgan Chase customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-48148 a list of common JPMorgan Chase problems)
GetHuman-48148: "Complaint" was why I was trying to call.
GetHuman-48148's review of JPMorgan Chase customer service
GetHuman: So how would you sum up your experience for GetHuman's JPMorgan Chase customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-48148: I work for a bank and called a different number than above from a banking industry directory. The person I spoke to was slow and not helpful.
GetHuman: Let's quantify your experience contacting JPMorgan Chase. On a scale of 1 to 5, how easy is it go get help on a JPMorgan Chase problem?
GetHuman-48148: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-48148: I'd give them a two out of five on communication.
GetHuman: And what about JPMorgan Chase's ability to quickly and effectively address your problem?
GetHuman-48148: For that I would say five out of five.
GetHuman: And finally- any advice for other JPMorgan Chase customers?
GetHuman-48148: Call them early in the day or late. Don't forget any personal or account information you might need for JPMorgan Chase to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-48148 taken from his JPMorgan Chase customer service problem that occurred on November 16th, 2017.