JPMorgan Chase: Incompetent supervisor, Marilyn Desquitado
A JPMorgan Chase customer review by GetHuman user GetHuman-concern from November 29th, 2017
Background on GetHuman-concern's case
GetHuman: GetHuman-concern - can you tell our other JPMorgan Chase customers when your case took place?
GetHuman-concern: Sure. It was middle of the night, on November 21st.
GetHuman: Did you reach out to JPMorgan Chase, and if so, how?
GetHuman: And which of these common JPMorgan Chase customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-concern a list of common JPMorgan Chase problems)
GetHuman-concern: "Setup an account" was why I was trying to call.
GetHuman-concern's review of JPMorgan Chase customer service
GetHuman: So how would you sum up your experience for GetHuman's JPMorgan Chase customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-concern: Incompetent supervisor, Marilyn Desquitado
GetHuman: Can you tell the rest of us a bit more from what happened on 11/21/17?
GetHuman-concern: Hi JP Morgan Chase,**I'd like you to take corrective actions to one of the supervisors in Teleperformance under JPMC Fraud account. She's XXXX XXXXX who doesn't have knowledge enough with the current process. Please listen to her call and try to evaluate if she can be a supervisor or not. I have nothing against her but I'm concerned about the agents she handled because she might taught nor coach them incorrectly without corrective sanctions if ever they had a very bad call.**Thanks,**Concerned citizen
GetHuman: Let's quantify your experience contacting JPMorgan Chase. On a scale of 1 to 5, how easy is it go get help on a JPMorgan Chase problem?
GetHuman-concern: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-concern: I'd give them a two out of five on communication.
GetHuman: And what about JPMorgan Chase's ability to quickly and effectively address your problem?
GetHuman-concern: For that I would say three out of five.
GetHuman: And finally- any advice for other JPMorgan Chase customers?
GetHuman-concern: Call them early in the day or late. Don't forget any personal or account information you might need for JPMorgan Chase to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-concern taken from his JPMorgan Chase customer service problem that occurred on November 21st, 2017.