JPMorgan Chase: documentation lost
A JPMorgan Chase customer review by GetHuman user GetHuman-dxj from December 4th, 2017
Background on GetHuman-dxj's case
GetHuman: GetHuman-dxj - can you tell our other JPMorgan Chase customers when your case took place?
GetHuman-dxj: Yup. It was evening, on November 25th.
GetHuman: Did you reach out to JPMorgan Chase, and if so, how?
GetHuman: And which of these common JPMorgan Chase customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-dxj a list of common JPMorgan Chase problems)
GetHuman-dxj: "Question" was why I was trying to call.
GetHuman-dxj's review of JPMorgan Chase customer service
GetHuman: So how would you sum up your experience for GetHuman's JPMorgan Chase customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-dxj: documentation lost
GetHuman: Can you tell the rest of us a bit more from what happened on 11/25/17?
GetHuman-dxj: applied for "freedom" card, need address verification, went to chase branch for faxing, never received !! two times!!
GetHuman: Let's quantify your experience contacting JPMorgan Chase. On a scale of 1 to 5, how easy is it go get help on a JPMorgan Chase problem?
GetHuman-dxj: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-dxj: I'd give them a four out of five on communication.
GetHuman: And what about JPMorgan Chase's ability to quickly and effectively address your problem?
GetHuman-dxj: For that I would say five out of five.
GetHuman: And finally- any advice for other JPMorgan Chase customers?
GetHuman-dxj: Call them early in the day or late. Don't forget any personal or account information you might need for JPMorgan Chase to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-dxj taken from his JPMorgan Chase customer service problem that occurred on November 25th, 2017.