Jackson Hewitt: I held for ten minutes to be told that I needed...

A Jackson Hewitt customer review by GetHuman user GetHuman-289493 from November 26th, 2017

Background on GetHuman-289493's case

GetHuman: GetHuman-289493 - can you tell our other Jackson Hewitt customers when your case took place?
GetHuman-289493: Yup. It was middle of the night, on November 18th.
GetHuman: Did you reach out to Jackson Hewitt, and if so, how?
GetHuman-289493: I used the 800-234-1040 number I found for on the GetHuman Jackson Hewitt customer phone number page I was on: Jackson Hewitt Customer Service Phone Number
GetHuman: And which of these common Jackson Hewitt customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-289493 a list of common Jackson Hewitt problems)
GetHuman-289493: "None of those really matches why I wanted to call Jackson Hewitt that day." was why I was trying to call.

GetHuman-289493's review of Jackson Hewitt customer service

GetHuman: So how would you sum up your experience for GetHuman's Jackson Hewitt customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-289493: I held for ten minutes to be told that I needed to go online to resolve my issue. I told the representative that the site was not allowing me to login. I was then informed that I needed to try a different site because they have several. I felt that the representative was in a hurry to end the call.
GetHuman: Let's quantify your experience contacting Jackson Hewitt. On a scale of 1 to 5, how easy is it go get help on a Jackson Hewitt problem?
GetHuman-289493: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-289493: I'd give them a five out of five on communication.
GetHuman: And what about Jackson Hewitt's ability to quickly and effectively address your problem?
GetHuman-289493: For that I would say two out of five.
GetHuman: And finally- any advice for other Jackson Hewitt customers?
GetHuman-289493: Call them early in the day or late. Don't forget any personal or account information you might need for Jackson Hewitt to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-289493 taken from his Jackson Hewitt customer service problem that occurred on November 18th, 2017.

Jackson Hewitt

1.58 of 5 stars | 52 reviews

GetHuman-289493's Jackson Hewitt Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
4 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Jackson Hewitt, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Jackson Hewitt in any way.

Was this page helpful? If so, please share!
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!