Jackson Hewitt: They don't care about their customers at all. I...
A Jackson Hewitt customer review by GetHuman user ~Izi from November 26th, 2017
Background on ~Izi's case
GetHuman: ~Izi - can you tell our other Jackson Hewitt customers when your case took place?
~Izi: Yup. It was morning, on November 24th.
GetHuman: Did you reach out to Jackson Hewitt, and if so, how?
GetHuman: And which of these common Jackson Hewitt customer issues best describes the reason you wanted to talk to them?
(Shows ~Izi a list of common Jackson Hewitt problems)
~Izi: "None of those really matches why I wanted to call Jackson Hewitt that day." was why I was trying to call.
~Izi's review of Jackson Hewitt customer service
GetHuman: So how would you sum up your experience for GetHuman's Jackson Hewitt customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Izi: They don't care about their customers at all. I was on hold for ** minutes just to be told that no one could help me. I have been trying for weeks to get this issue settled and it still is not. These guys need to be removed from the tax service world.
GetHuman: Let's quantify your experience contacting Jackson Hewitt. On a scale of 1 to 5, how easy is it go get help on a Jackson Hewitt problem?
~Izi: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Izi: I'd give them a four out of five on communication.
GetHuman: And what about Jackson Hewitt's ability to quickly and effectively address your problem?
~Izi: For that I would say five out of five.
GetHuman: And finally- any advice for other Jackson Hewitt customers?
~Izi: Call them early in the day or late. Don't forget any personal or account information you might need for Jackson Hewitt to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Izi taken from his Jackson Hewitt customer service problem that occurred on November 24th, 2017.