Jackson Hewitt: Worst experience ever. Thought I'd try a new co...
A Jackson Hewitt customer review by GetHuman user ~Very Unsatisfied Customer from November 26th, 2017
Background on ~Very Unsatisfied Customer's case
GetHuman: ~Very Unsatisfied Customer - can you tell our other Jackson Hewitt customers when your case took place?
~Very Unsatisfied Customer: Yes. It was morning, on November 25th.
GetHuman: Did you reach out to Jackson Hewitt, and if so, how?
GetHuman: And which of these common Jackson Hewitt customer issues best describes the reason you wanted to talk to them?
(Shows ~Very Unsatisfied Customer a list of common Jackson Hewitt problems)
~Very Unsatisfied Customer: "None of those really matches why I wanted to call Jackson Hewitt that day." was why I was trying to call.
~Very Unsatisfied Customer's review of Jackson Hewitt customer service
GetHuman: So how would you sum up your experience for GetHuman's Jackson Hewitt customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Very Unsatisfied Customer: Worst experience ever. Thought I'd try a new company for doing my taxes. Worst. Decision. Ever. Never again will I utilize Jackson Hewitt for anything at all.
GetHuman: Let's quantify your experience contacting Jackson Hewitt. On a scale of 1 to 5, how easy is it go get help on a Jackson Hewitt problem?
~Very Unsatisfied Customer: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Very Unsatisfied Customer: I'd give them a one out of five on communication.
GetHuman: And what about Jackson Hewitt's ability to quickly and effectively address your problem?
~Very Unsatisfied Customer: For that I would say one out of five.
GetHuman: And finally- any advice for other Jackson Hewitt customers?
~Very Unsatisfied Customer: Call them early in the day or late. Don't forget any personal or account information you might need for Jackson Hewitt to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Very Unsatisfied Customer taken from his Jackson Hewitt customer service problem that occurred on November 25th, 2017.