Jacksonville Electric Authority: I totally agree with this review. JEA has the...
A Jacksonville Electric Authority customer review by GetHuman user ~Adenah from November 22nd, 2017
Background on ~Adenah's case
GetHuman: ~Adenah - can you tell our other Jacksonville Electric Authority customers when your case took place?
~Adenah: Yes I can. It was middle of the night, on November 13th.
GetHuman: Did you reach out to Jacksonville Electric Authority, and if so, how?
GetHuman: And which of these common Jacksonville Electric Authority customer issues best describes the reason you wanted to talk to them?
(Shows ~Adenah a list of common Jacksonville Electric Authority problems)
~Adenah: "Book appointment" was why I was trying to call.
~Adenah's review of Jacksonville Electric Authority customer service
GetHuman: So how would you sum up your experience for GetHuman's Jacksonville Electric Authority customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Adenah: I totally agree with this review. JEA has the top poor customer service. This male customer rep talks the way way you describe about Valarie. RUDE and would not let me talk and would cut me off....I wish they are out of this earth.
GetHuman: Let's quantify your experience contacting Jacksonville Electric Authority. On a scale of 1 to 5, how easy is it go get help on a Jacksonville Electric Authority problem?
~Adenah: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Adenah: I'd give them a five out of five on communication.
GetHuman: And what about Jacksonville Electric Authority's ability to quickly and effectively address your problem?
~Adenah: For that I would say five out of five.
GetHuman: And finally- any advice for other Jacksonville Electric Authority customers?
~Adenah: Call them early in the day or late. Don't forget any personal or account information you might need for Jacksonville Electric Authority to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Adenah taken from his Jacksonville Electric Authority customer service problem that occurred on November 13th, 2017.