Jacksonville Electric Authority: No one answers the phone,,,,period...have tried...
A Jacksonville Electric Authority customer review by GetHuman user ~still waiting for assistance from November 23rd, 2017
Background on ~still waiting for assistance's case
GetHuman: ~still waiting for assistance - can you tell our other Jacksonville Electric Authority customers when your case took place?
~still waiting for assistance: Yes I can. It was morning, on November 20th.
GetHuman: Did you reach out to Jacksonville Electric Authority, and if so, how?
GetHuman: And which of these common Jacksonville Electric Authority customer issues best describes the reason you wanted to talk to them?
(Shows ~still waiting for assistance a list of common Jacksonville Electric Authority problems)
~still waiting for assistance: "Setup service" was why I was trying to call.
~still waiting for assistance's review of Jacksonville Electric Authority customer service
GetHuman: So how would you sum up your experience for GetHuman's Jacksonville Electric Authority customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~still waiting for assistance: No one answers the phone,,,,period...have tried for several days...staff must be on permanent coffee clatch....certainly not helping the customers
GetHuman: Let's quantify your experience contacting Jacksonville Electric Authority. On a scale of 1 to 5, how easy is it go get help on a Jacksonville Electric Authority problem?
~still waiting for assistance: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~still waiting for assistance: I'd give them a three out of five on communication.
GetHuman: And what about Jacksonville Electric Authority's ability to quickly and effectively address your problem?
~still waiting for assistance: For that I would say four out of five.
GetHuman: And finally- any advice for other Jacksonville Electric Authority customers?
~still waiting for assistance: Call them early in the day or late. Don't forget any personal or account information you might need for Jacksonville Electric Authority to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~still waiting for assistance taken from his Jacksonville Electric Authority customer service problem that occurred on November 20th, 2017.