Jacksonville Electric Authority: The same thing is happening to me. JEA is tryin...
A Jacksonville Electric Authority customer review by GetHuman user ~rapedbyjea from November 20th, 2017
Background on ~rapedbyjea's case
GetHuman: ~rapedbyjea - can you tell our other Jacksonville Electric Authority customers when your case took place?
~rapedbyjea: Sure. It was afternoon, on November 17th.
GetHuman: Did you reach out to Jacksonville Electric Authority, and if so, how?
GetHuman: And which of these common Jacksonville Electric Authority customer issues best describes the reason you wanted to talk to them?
(Shows ~rapedbyjea a list of common Jacksonville Electric Authority problems)
~rapedbyjea: "Change appointment" was why I was trying to call.
~rapedbyjea's review of Jacksonville Electric Authority customer service
GetHuman: So how would you sum up your experience for GetHuman's Jacksonville Electric Authority customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~rapedbyjea: The same thing is happening to me. JEA is trying to tell me that I use over ***** gallons of water a month for a family of three and no one is even home from *:**am to *:**PM monday through Friday. I have stood and watched my meter for ** ** minutes after work and it does not move at all. They say I use **** gallons every wednesday and or thursday. I have no irrigation system, no swimming pool, no need to ever use **** gallons of water in a single day. JEA has come out and checked the meter and say nothing is wrong. I have had a plumber come out and certify that I have no leaks or plumbing issues on my side. So they are basically ******** me over. I want to hire an attorney does anyone know if anyone else has this same problem and is trying to take legal action?
GetHuman: Let's quantify your experience contacting Jacksonville Electric Authority. On a scale of 1 to 5, how easy is it go get help on a Jacksonville Electric Authority problem?
~rapedbyjea: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~rapedbyjea: I'd give them a four out of five on communication.
GetHuman: And what about Jacksonville Electric Authority's ability to quickly and effectively address your problem?
~rapedbyjea: For that I would say five out of five.
GetHuman: And finally- any advice for other Jacksonville Electric Authority customers?
~rapedbyjea: Call them early in the day or late. Don't forget any personal or account information you might need for Jacksonville Electric Authority to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~rapedbyjea taken from his Jacksonville Electric Authority customer service problem that occurred on November 17th, 2017.