Jacksonville Electric Authority: Welcome Store that take there payment on wilso...
A Jacksonville Electric Authority customer review by GetHuman user ~Syl from November 27th, 2017
Background on ~Syl's case
GetHuman: ~Syl - can you tell our other Jacksonville Electric Authority customers when your case took place?
~Syl: Yeah. It was morning, on November 22nd.
GetHuman: Did you reach out to Jacksonville Electric Authority, and if so, how?
GetHuman: And which of these common Jacksonville Electric Authority customer issues best describes the reason you wanted to talk to them?
(Shows ~Syl a list of common Jacksonville Electric Authority problems)
~Syl: "Change appointment" was why I was trying to call.
~Syl's review of Jacksonville Electric Authority customer service
GetHuman: So how would you sum up your experience for GetHuman's Jacksonville Electric Authority customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Syl: Welcome Store that take there payment on wilson blvd clerk take my payment. My lights get turns off now JEA is requesting a new deposit and claim it could have false even if the owner of store gave me my payment back but I am still being charged a new payment for my light being turn off because of this so now it's my fault welcome hired a person that takes money from JEA customers that you ok customers to make payments there.
GetHuman: Let's quantify your experience contacting Jacksonville Electric Authority. On a scale of 1 to 5, how easy is it go get help on a Jacksonville Electric Authority problem?
~Syl: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Syl: I'd give them a two out of five on communication.
GetHuman: And what about Jacksonville Electric Authority's ability to quickly and effectively address your problem?
~Syl: For that I would say five out of five.
GetHuman: And finally- any advice for other Jacksonville Electric Authority customers?
~Syl: Call them early in the day or late. Don't forget any personal or account information you might need for Jacksonville Electric Authority to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Syl taken from his Jacksonville Electric Authority customer service problem that occurred on November 22nd, 2017.