Jeep: Have a leak in my Wrangler and it has been at t...
A Jeep customer review by GetHuman user ~Red Wrangler from November 17th, 2017
Background on ~Red Wrangler's case
GetHuman: ~Red Wrangler - can you tell our other Jeep customers when your case took place?
~Red Wrangler: Yes. It was evening, on November 16th.
GetHuman: Did you reach out to Jeep, and if so, how?
GetHuman: And which of these common Jeep customer issues best describes the reason you wanted to talk to them?
(Shows ~Red Wrangler a list of common Jeep problems)
~Red Wrangler: "Repairs" was why I was trying to call.
~Red Wrangler's review of Jeep customer service
GetHuman: So how would you sum up your experience for GetHuman's Jeep customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Red Wrangler: Have a leak in my Wrangler and it has been at the dealer for ** days total at more than $***.(multiple times) They say it is repaired and it STILL LEAKS. Dealer says they can NOT speak to anyone in Detroit (only some STAR computer diagnostic system)and told me I could do better calling customer service!!!!! Used this number & got right thru to a very professional rep & she spoke to dealer and kept me on hold a short time while she did. I still have to go back to the dealer for the repair and have real doubts about the same repairer doing the work multiple times, but they at least called the dealer and put them on notice that they are watching. This number gets you thru, but Jeep needs to step up their game and get to the heart of the repair -- at this point fly in someone from Detroit to CT. This is the last chance I will give them before I go to ALL the consumer protection resources I can find.
GetHuman: Let's quantify your experience contacting Jeep. On a scale of 1 to 5, how easy is it go get help on a Jeep problem?
~Red Wrangler: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Red Wrangler: I'd give them a four out of five on communication.
GetHuman: And what about Jeep's ability to quickly and effectively address your problem?
~Red Wrangler: For that I would say one out of five.
GetHuman: And finally- any advice for other Jeep customers?
~Red Wrangler: Call them early in the day or late. Don't forget any personal or account information you might need for Jeep to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Red Wrangler taken from his Jeep customer service problem that occurred on November 16th, 2017.