Notified today the trailer hitch jeep installs...
A Jeep customer review by GetHuman user ~Lyn from November 26th, 2017
Background on ~Lyn's case
GetHuman: ~Lyn - can you tell our other Jeep customers when your case took place?
~Lyn: Yeah. It was middle of the night, on November 23rd.
GetHuman: Did you reach out to Jeep, and if so, how?
GetHuman: And which of these common Jeep customer issues best describes the reason you wanted to talk to them?
(Shows ~Lyn a list of common Jeep problems)
~Lyn: "Where to buy" was why I was trying to call.
~Lyn's review of Jeep customer service
GetHuman: So how would you sum up your experience for GetHuman's Jeep customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Lyn: Notified today the trailer hitch jeep installs for the N** recall is "not" recommended for towing. It is only for frame stiffness to protect the gas tank. Why do they call it a trailer hitch if it is not suitable for towing?
GetHuman: Let's quantify your experience contacting Jeep. On a scale of 1 to 5, how easy is it go get help on a Jeep problem?
~Lyn: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Lyn: I'd give them a two out of five on communication.
GetHuman: And what about Jeep's ability to quickly and effectively address your problem?
~Lyn: For that I would say three out of five.
GetHuman: And finally- any advice for other Jeep customers?
~Lyn: Call them early in the day or late. Don't forget any personal or account information you might need for Jeep to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Lyn taken from his Jeep customer service problem that occurred on November 23rd, 2017.