Jeep: Was checking on location of new vehicle. Rep w...
A Jeep customer review by GetHuman user ~Happy Jeep Buyer from November 26th, 2017
Background on ~Happy Jeep Buyer's case
GetHuman: ~Happy Jeep Buyer - can you tell our other Jeep customers when your case took place?
~Happy Jeep Buyer: Yup. It was evening, on November 22nd.
GetHuman: Did you reach out to Jeep, and if so, how?
GetHuman: And which of these common Jeep customer issues best describes the reason you wanted to talk to them?
(Shows ~Happy Jeep Buyer a list of common Jeep problems)
~Happy Jeep Buyer: "Repairs" was why I was trying to call.
~Happy Jeep Buyer's review of Jeep customer service
GetHuman: So how would you sum up your experience for GetHuman's Jeep customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Happy Jeep Buyer: Was checking on location of new vehicle. Rep was able to help me immediately and spent extra time researching the status for me.
GetHuman: Let's quantify your experience contacting Jeep. On a scale of 1 to 5, how easy is it go get help on a Jeep problem?
~Happy Jeep Buyer: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Happy Jeep Buyer: I'd give them a five out of five on communication.
GetHuman: And what about Jeep's ability to quickly and effectively address your problem?
~Happy Jeep Buyer: For that I would say five out of five.
GetHuman: And finally- any advice for other Jeep customers?
~Happy Jeep Buyer: Call them early in the day or late. Don't forget any personal or account information you might need for Jeep to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Happy Jeep Buyer taken from his Jeep customer service problem that occurred on November 22nd, 2017.