Jenn-Air Appliances: Spoke with a person who had access to my info a...
A Jenn-Air Appliances customer review by GetHuman user GetHuman-275421 from November 19th, 2017
Background on GetHuman-275421's case
GetHuman: GetHuman-275421 - can you tell our other Jenn-Air Appliances customers when your case took place?
GetHuman-275421: Sure. It was morning, on November 15th.
GetHuman: Did you reach out to Jenn-Air Appliances, and if so, how?
GetHuman: And which of these common Jenn-Air Appliances customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-275421 a list of common Jenn-Air Appliances problems)
GetHuman-275421: "Where to buy" was why I was trying to call.
GetHuman-275421's review of Jenn-Air Appliances customer service
GetHuman: So how would you sum up your experience for GetHuman's Jenn-Air Appliances customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-275421: Spoke with a person who had access to my info and product, but who would not put my problem before their tech dept, suggesting I have my service company contact their techs and seek information--which makes me wonder why they didn't do that the second time the problem came up after they had charged me $*** to "repair."**Not sure what benefit it was to call the company just to discuss the problem with someone who had no idea how to solve it.
GetHuman: Let's quantify your experience contacting Jenn-Air Appliances. On a scale of 1 to 5, how easy is it go get help on a Jenn-Air Appliances problem?
GetHuman-275421: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-275421: I'd give them a four out of five on communication.
GetHuman: And what about Jenn-Air Appliances's ability to quickly and effectively address your problem?
GetHuman-275421: For that I would say one out of five.
GetHuman: And finally- any advice for other Jenn-Air Appliances customers?
GetHuman-275421: Call them early in the day or late. Don't forget any personal or account information you might need for Jenn-Air Appliances to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-275421 taken from his Jenn-Air Appliances customer service problem that occurred on November 15th, 2017.