Jenn-Air Appliances: The company claims to have no record of my exte...
A Jenn-Air Appliances customer review by GetHuman user GetHuman-rtroydic from December 4th, 2017
Background on GetHuman-rtroydic's case
GetHuman: GetHuman-rtroydic - can you tell our other Jenn-Air Appliances customers when your case took place?
GetHuman-rtroydic: Yes. It was morning, on November 26th.
GetHuman: Did you reach out to Jenn-Air Appliances, and if so, how?
GetHuman: And which of these common Jenn-Air Appliances customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-rtroydic a list of common Jenn-Air Appliances problems)
GetHuman-rtroydic: "Repairs" was why I was trying to call.
GetHuman-rtroydic's review of Jenn-Air Appliances customer service
GetHuman: So how would you sum up your experience for GetHuman's Jenn-Air Appliances customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-rtroydic: The company claims to have no record of my extended service plan...I have been on hold *** minutes
GetHuman: Can you tell the rest of us a bit more from what happened on 11/26/17?
GetHuman-rtroydic: I need a human to talk to
GetHuman: Let's quantify your experience contacting Jenn-Air Appliances. On a scale of 1 to 5, how easy is it go get help on a Jenn-Air Appliances problem?
GetHuman-rtroydic: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-rtroydic: I'd give them a one out of five on communication.
GetHuman: And what about Jenn-Air Appliances's ability to quickly and effectively address your problem?
GetHuman-rtroydic: For that I would say one out of five.
GetHuman: And finally- any advice for other Jenn-Air Appliances customers?
GetHuman-rtroydic: Call them early in the day or late. Don't forget any personal or account information you might need for Jenn-Air Appliances to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-rtroydic taken from his Jenn-Air Appliances customer service problem that occurred on November 26th, 2017.