JustAnswer: I asked for tech support but the problem was ne...

A JustAnswer customer review by GetHuman user ~samcclain1@aol.co.uk from November 26th, 2017

Background on ~samcclain1@aol.co.uk 's case

GetHuman: ~samcclain1@aol.co.uk - can you tell our other JustAnswer customers when your case took place?
~samcclain1@aol.co.uk : Sure. It was middle of the night, on November 21st.
GetHuman: Did you reach out to JustAnswer, and if so, how?
~samcclain1@aol.co.uk : I used the 888-587-8220 number I found for on the GetHuman JustAnswer customer phone number page I was on: JustAnswer Customer Service Phone Number
GetHuman: And which of these common JustAnswer customer issues best describes the reason you wanted to talk to them?
(Shows ~samcclain1@aol.co.uk a list of common JustAnswer problems)
~samcclain1@aol.co.uk : "Setup service" was why I was trying to call.

~samcclain1@aol.co.uk 's review of JustAnswer customer service

GetHuman: So how would you sum up your experience for GetHuman's JustAnswer customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~samcclain1@aol.co.uk : I asked for tech support but the problem was never resolved. Just Answer billed me twice for the same issue. They have credited my account for one amount but I'm still waiting for the rest of my money. It is not easy to communicate with Just Answer I had to send email after email before I got a response I was made to feel like I had to beg to get my money that they took from me , they don't adhere to their own policy, it's false advertising. I would never refer Just Answer to anyone who needs help. It is a scam.
GetHuman: Let's quantify your experience contacting JustAnswer. On a scale of 1 to 5, how easy is it go get help on a JustAnswer problem?
~samcclain1@aol.co.uk : I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~samcclain1@aol.co.uk : I'd give them a three out of five on communication.
GetHuman: And what about JustAnswer's ability to quickly and effectively address your problem?
~samcclain1@aol.co.uk : For that I would say four out of five.
GetHuman: And finally- any advice for other JustAnswer customers?
~samcclain1@aol.co.uk : Call them early in the day or late. Don't forget any personal or account information you might need for JustAnswer to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~samcclain1@aol.co.uk taken from his JustAnswer customer service problem that occurred on November 21st, 2017.


2.83 of 5 stars | 52 reviews

~samcclain1@aol.co.uk 's JustAnswer Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
4 out of 5 stars

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