JustAnswer: They brag a lot about satisfaction, but do not...

A JustAnswer customer review by GetHuman user ~kenny from November 23rd, 2017

Background on ~kenny's case

GetHuman: ~kenny - can you tell our other JustAnswer customers when your case took place?
~kenny: Yes I can. It was middle of the night, on November 15th.
GetHuman: Did you reach out to JustAnswer, and if so, how?
~kenny: I used the 888-587-8220 number I found for on the GetHuman JustAnswer customer phone number page I was on: JustAnswer Customer Service Phone Number
GetHuman: And which of these common JustAnswer customer issues best describes the reason you wanted to talk to them?
(Shows ~kenny a list of common JustAnswer problems)
~kenny: "Setup service" was why I was trying to call.

~kenny's review of JustAnswer customer service

GetHuman: So how would you sum up your experience for GetHuman's JustAnswer customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~kenny: They brag a lot about satisfaction, but do not deliver. Emails are not answered, except to charge your credit card, with no satisfaction.
GetHuman: Let's quantify your experience contacting JustAnswer. On a scale of 1 to 5, how easy is it go get help on a JustAnswer problem?
~kenny: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~kenny: I'd give them a five out of five on communication.
GetHuman: And what about JustAnswer's ability to quickly and effectively address your problem?
~kenny: For that I would say four out of five.
GetHuman: And finally- any advice for other JustAnswer customers?
~kenny: Call them early in the day or late. Don't forget any personal or account information you might need for JustAnswer to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~kenny taken from his JustAnswer customer service problem that occurred on November 15th, 2017.

JustAnswer

2.83 of 5 stars | 52 reviews

~kenny's JustAnswer Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
4 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like JustAnswer, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with JustAnswer in any way.

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