JustAnswer: The robot directed me to a real person. Was pre...
A JustAnswer customer review by GetHuman user GetHuman-19243 from November 24th, 2017
Background on GetHuman-19243's case
GetHuman: GetHuman-19243 - can you tell our other JustAnswer customers when your case took place?
GetHuman-19243: Yup. It was middle of the night, on November 20th.
GetHuman: Did you reach out to JustAnswer, and if so, how?
GetHuman: And which of these common JustAnswer customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-19243 a list of common JustAnswer problems)
GetHuman-19243: "Update account information" was why I was trying to call.
GetHuman-19243's review of JustAnswer customer service
GetHuman: So how would you sum up your experience for GetHuman's JustAnswer customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-19243: The robot directed me to a real person. Was pretty easy to get through the robot directed responses. Got through to a person without a wait. The operator had a very forced "nice attitude". However, she handled my issue professionally and appropriately. Issue resolved.
GetHuman: Let's quantify your experience contacting JustAnswer. On a scale of 1 to 5, how easy is it go get help on a JustAnswer problem?
GetHuman-19243: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-19243: I'd give them a five out of five on communication.
GetHuman: And what about JustAnswer's ability to quickly and effectively address your problem?
GetHuman-19243: For that I would say one out of five.
GetHuman: And finally- any advice for other JustAnswer customers?
GetHuman-19243: Call them early in the day or late. Don't forget any personal or account information you might need for JustAnswer to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-19243 taken from his JustAnswer customer service problem that occurred on November 20th, 2017.