JustAnswer: Tried Email and no success. Never got an answe...

A JustAnswer customer review by GetHuman user ~Gloria from November 26th, 2017

Background on ~Gloria's case

GetHuman: ~Gloria - can you tell our other JustAnswer customers when your case took place?
~Gloria: Yeah. It was evening, on November 23rd.
GetHuman: Did you reach out to JustAnswer, and if so, how?
~Gloria: I used the 888-587-8220 number I found for on the GetHuman JustAnswer customer phone number page I was on: JustAnswer Customer Service Phone Number
GetHuman: And which of these common JustAnswer customer issues best describes the reason you wanted to talk to them?
(Shows ~Gloria a list of common JustAnswer problems)
~Gloria: "Overcharge/Strange charge" was why I was trying to call.

~Gloria's review of JustAnswer customer service

GetHuman: So how would you sum up your experience for GetHuman's JustAnswer customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Gloria: Tried Email and no success. Never got an answer to the question I was asking them and now I am out $**.** charged to my pan pal account. Guess I out my money and it is not a legitimate business.
GetHuman: Let's quantify your experience contacting JustAnswer. On a scale of 1 to 5, how easy is it go get help on a JustAnswer problem?
~Gloria: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Gloria: I'd give them a one out of five on communication.
GetHuman: And what about JustAnswer's ability to quickly and effectively address your problem?
~Gloria: For that I would say four out of five.
GetHuman: And finally- any advice for other JustAnswer customers?
~Gloria: Call them early in the day or late. Don't forget any personal or account information you might need for JustAnswer to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Gloria taken from his JustAnswer customer service problem that occurred on November 23rd, 2017.

JustAnswer

2.83 of 5 stars | 52 reviews

~Gloria's JustAnswer Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like JustAnswer, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with JustAnswer in any way.

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