JustAnswer: I did not, after receiving a quote, respond by...

A JustAnswer customer review by GetHuman user GetHuman-278544 from November 21st, 2017

Background on GetHuman-278544's case

GetHuman: GetHuman-278544 - can you tell our other JustAnswer customers when your case took place?
GetHuman-278544: Yes. It was evening, on November 18th.
GetHuman: Did you reach out to JustAnswer, and if so, how?
GetHuman-278544: I used the 888-587-8220 number I found for on the GetHuman JustAnswer customer phone number page I was on: JustAnswer Customer Service Phone Number
GetHuman: And which of these common JustAnswer customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-278544 a list of common JustAnswer problems)
GetHuman-278544: "Lower my bill" was why I was trying to call.

GetHuman-278544's review of JustAnswer customer service

GetHuman: So how would you sum up your experience for GetHuman's JustAnswer customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-278544: I did not, after receiving a quote, respond by accepting as I thought, without prejudice, that they were cowboys ( no disrespect to Clint ) and in any event I had returned the Chromecast which was the subject of my enquiry. Since then they have bombarded my computer every time I turn it on asking me to accept their offer, notwithstanding the fact that i closed the tab manytimes. Their tactics are bullying and they should noy be allowed to be on the web. Any more of this badgering will result in legal proceedings.
GetHuman: Let's quantify your experience contacting JustAnswer. On a scale of 1 to 5, how easy is it go get help on a JustAnswer problem?
GetHuman-278544: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-278544: I'd give them a one out of five on communication.
GetHuman: And what about JustAnswer's ability to quickly and effectively address your problem?
GetHuman-278544: For that I would say four out of five.
GetHuman: And finally- any advice for other JustAnswer customers?
GetHuman-278544: Call them early in the day or late. Don't forget any personal or account information you might need for JustAnswer to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-278544 taken from his JustAnswer customer service problem that occurred on November 18th, 2017.


2.83 of 5 stars | 52 reviews

GetHuman-278544's JustAnswer Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
3 out of 5 stars

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