JustAnswer: They said they would charge my card $*.** for t...
A JustAnswer customer review by GetHuman user ~Upsetone from November 21st, 2017
Background on ~Upsetone's case
GetHuman: ~Upsetone - can you tell our other JustAnswer customers when your case took place?
~Upsetone: Yeah. It was evening, on November 19th.
GetHuman: Did you reach out to JustAnswer, and if so, how?
GetHuman: And which of these common JustAnswer customer issues best describes the reason you wanted to talk to them?
(Shows ~Upsetone a list of common JustAnswer problems)
~Upsetone: "Complaint" was why I was trying to call.
~Upsetone's review of JustAnswer customer service
GetHuman: So how would you sum up your experience for GetHuman's JustAnswer customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Upsetone: They said they would charge my card $*.** for the trial but billed me for $**. They did not solve my problem and are asking me to communicate with them again but give me no way to get back to there sight. I also advised them I did not want to wait until the * day trial period was over to cancel their service. I have yet o find the support system to advise them of the problem too. I have ** pages of useless conversations with the "expert" and spent almost three hours with him and did not get the problem fixed.
GetHuman: Let's quantify your experience contacting JustAnswer. On a scale of 1 to 5, how easy is it go get help on a JustAnswer problem?
~Upsetone: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Upsetone: I'd give them a five out of five on communication.
GetHuman: And what about JustAnswer's ability to quickly and effectively address your problem?
~Upsetone: For that I would say five out of five.
GetHuman: And finally- any advice for other JustAnswer customers?
~Upsetone: Call them early in the day or late. Don't forget any personal or account information you might need for JustAnswer to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Upsetone taken from his JustAnswer customer service problem that occurred on November 19th, 2017.