KFC: This is for their Philippines Operation. they t...
A KFC customer review by GetHuman user ~Jones from November 17th, 2017
Background on ~Jones's case
GetHuman: ~Jones - can you tell our other KFC customers when your case took place?
~Jones: Yup. It was afternoon, on November 15th.
GetHuman: Did you reach out to KFC, and if so, how?
GetHuman: And which of these common KFC customer issues best describes the reason you wanted to talk to them?
(Shows ~Jones a list of common KFC problems)
~Jones: "Missing Delivery" was why I was trying to call.
~Jones's review of KFC customer service
GetHuman: So how would you sum up your experience for GetHuman's KFC customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Jones: This is for their Philippines Operation. they treat customers so lousy. I went to this MCU Location that they have waited in line for ** minutes only to be told that they do not have the twister and krushers available. their store supervisor and manager did not even bother to talk to me despite theme being called by their staff. they only stated "pabayaan mo na yan" meaning, do not mind him (describing me). why don't they put notices? of those no longer available? they force their customer with no choice but to buy those already prepared and cooked since it is already night-time. *:**pm
GetHuman: Let's quantify your experience contacting KFC. On a scale of 1 to 5, how easy is it go get help on a KFC problem?
~Jones: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Jones: I'd give them a four out of five on communication.
GetHuman: And what about KFC's ability to quickly and effectively address your problem?
~Jones: For that I would say one out of five.
GetHuman: And finally- any advice for other KFC customers?
~Jones: Call them early in the day or late. Don't forget any personal or account information you might need for KFC to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Jones taken from his KFC customer service problem that occurred on November 15th, 2017.