Kay Jewelers: I've had to call twice and been given two diffe...

A Kay Jewelers customer review by GetHuman user ~mercy from November 20th, 2017

Background on ~mercy's case

GetHuman: ~mercy - can you tell our other Kay Jewelers customers when your case took place?
~mercy: Yeah. It was afternoon, on November 17th.
GetHuman: Did you reach out to Kay Jewelers, and if so, how?
~mercy: I used the 800-527-8029 number I found for on the GetHuman Kay Jewelers customer phone number page I was on: Kay Jewelers Customer Service Phone Number
GetHuman: And which of these common Kay Jewelers customer issues best describes the reason you wanted to talk to them?
(Shows ~mercy a list of common Kay Jewelers problems)
~mercy: "Track order" was why I was trying to call.

~mercy's review of Kay Jewelers customer service

GetHuman: So how would you sum up your experience for GetHuman's Kay Jewelers customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~mercy: I've had to call twice and been given two different stories they sent my credit card to somewhere else and can't tell me where and won't replace it for two months cuz they had to update the address and the last girl was a complete smart aleck
GetHuman: Let's quantify your experience contacting Kay Jewelers. On a scale of 1 to 5, how easy is it go get help on a Kay Jewelers problem?
~mercy: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~mercy: I'd give them a three out of five on communication.
GetHuman: And what about Kay Jewelers's ability to quickly and effectively address your problem?
~mercy: For that I would say five out of five.
GetHuman: And finally- any advice for other Kay Jewelers customers?
~mercy: Call them early in the day or late. Don't forget any personal or account information you might need for Kay Jewelers to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~mercy taken from his Kay Jewelers customer service problem that occurred on November 17th, 2017.

Kay Jewelers

5.00 of 5 stars | 14 reviews

~mercy's Kay Jewelers Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
4 out of 5 stars

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