Kenmore: I have an issue with Sears
A Kenmore customer review by GetHuman user GetHuman90826 from December 10th, 2017
Background on GetHuman90826's case
GetHuman: GetHuman90826 - can you tell our other Kenmore customers when your case took place?
GetHuman90826: Yes I can. It was late at night, on December 8th.
GetHuman: Did you reach out to Kenmore, and if so, how?
GetHuman: And which of these common Kenmore customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman90826 a list of common Kenmore problems)
GetHuman90826: "Technical support" was why I was trying to call.
GetHuman90826's review of Kenmore customer service
GetHuman: So how would you sum up your experience for GetHuman's Kenmore customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman90826: I have an issue with Sears
GetHuman: Can you tell the rest of us a bit more from what happened on 12/08/17?
GetHuman90826: Mod. ***.*****.***, Have a water leak that is rusting up and drips to the front of the door.
GetHuman: Let's quantify your experience contacting Kenmore. On a scale of 1 to 5, how easy is it go get help on a Kenmore problem?
GetHuman90826: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman90826: I'd give them a five out of five on communication.
GetHuman: And what about Kenmore's ability to quickly and effectively address your problem?
GetHuman90826: For that I would say four out of five.
GetHuman: And finally- any advice for other Kenmore customers?
GetHuman90826: Call them early in the day or late. Don't forget any personal or account information you might need for Kenmore to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman90826 taken from his Kenmore customer service problem that occurred on December 8th, 2017.