Kenmore: The washing machine is terrible

A Kenmore customer review by GetHuman user GetHuman-pracklif from December 4th, 2017

Background on GetHuman-pracklif's case

GetHuman: GetHuman-pracklif - can you tell our other Kenmore customers when your case took place?
GetHuman-pracklif: Yup. It was morning, on November 29th.
GetHuman: Did you reach out to Kenmore, and if so, how?
GetHuman-pracklif: I used the 888-536-6673 number I found for on the GetHuman Kenmore customer phone number page I was on: Kenmore Customer Service Phone Number
GetHuman: And which of these common Kenmore customer issues best describes the reason you wanted to talk to them?
Shows GetHuman-pracklif a list of common Kenmore problems
GetHuman-pracklif: "Warranty claim" was why I was trying to call.

GetHuman-pracklif's review of Kenmore customer service

GetHuman: So how would you sum up your experience for GetHuman's Kenmore customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-pracklif: The washing machine is terrible
GetHuman: Can you tell the rest of us a bit more from what happened on 11/29/17?
GetHuman-pracklif: It tears the clothes
GetHuman: Let's quantify your experience contacting Kenmore. On a scale of 1 to 5, how easy is it go get help on a Kenmore problem?
GetHuman-pracklif: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-pracklif: I'd give them a two out of five on communication.
GetHuman: And what about Kenmore's ability to quickly and effectively address your problem?
GetHuman-pracklif: For that I would say five out of five.
GetHuman: And finally- any advice for other Kenmore customers?
GetHuman-pracklif: Call them early in the day or late. Don't forget any personal or account information you might need for Kenmore to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-pracklif taken from his Kenmore customer service problem that occurred on November 29th, 2017.

Kenmore

2.17 of 5 stars | 42 reviews
Kenmore ReviewsKenmore's Phone NumberAll Kenmore contact infoGeneral Kenmore customer service info
GetHuman-pracklif's Kenmore Review
Difficulty of finding help
3 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
3 out of 5 stars
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