Kenmore: My oven is turning on by itself and there is no...
A Kenmore customer review by GetHuman user ~kherod from November 28th, 2017
Background on ~kherod's case
GetHuman: ~kherod - can you tell our other Kenmore customers when your case took place?
~kherod: Yes I can. It was middle of the night, on November 25th.
GetHuman: Did you reach out to Kenmore, and if so, how?
GetHuman: And which of these common Kenmore customer issues best describes the reason you wanted to talk to them?
(Shows ~kherod a list of common Kenmore problems)
~kherod: "Technical support" was why I was trying to call.
~kherod's review of Kenmore customer service
GetHuman: So how would you sum up your experience for GetHuman's Kenmore customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~kherod: My oven is turning on by itself and there is nothing they can do about it. I can have a tech come out for **.** and then ***.** for the part even though there over *** complaints about this particuliar product. Some people have even lost their homes over this oven.Thanks Sears....This is the last product that I will ever purchase from Sears or by Kenmmore.
GetHuman: Let's quantify your experience contacting Kenmore. On a scale of 1 to 5, how easy is it go get help on a Kenmore problem?
~kherod: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~kherod: I'd give them a three out of five on communication.
GetHuman: And what about Kenmore's ability to quickly and effectively address your problem?
~kherod: For that I would say one out of five.
GetHuman: And finally- any advice for other Kenmore customers?
~kherod: Call them early in the day or late. Don't forget any personal or account information you might need for Kenmore to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~kherod taken from his Kenmore customer service problem that occurred on November 25th, 2017.