Kenmore: Worst customer service experience.

A Kenmore customer review by GetHuman user GetHuman-brittan16 from November 29th, 2017

Background on GetHuman-brittan16's case

GetHuman: GetHuman-brittan16 - can you tell our other Kenmore customers when your case took place?
GetHuman-brittan16: Sure. It was late at night, on November 26th.
GetHuman: Did you reach out to Kenmore, and if so, how?
GetHuman-brittan16: I used the 888-536-6673 number I found for on the GetHuman Kenmore customer phone number page I was on: Kenmore Customer Service Phone Number
GetHuman: And which of these common Kenmore customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-brittan16 a list of common Kenmore problems)
GetHuman-brittan16: "Returns" was why I was trying to call.

GetHuman-brittan16's review of Kenmore customer service

GetHuman: So how would you sum up your experience for GetHuman's Kenmore customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-brittan16: Worst customer service experience.
GetHuman: Can you tell the rest of us a bit more from what happened on 11/26/17?
GetHuman-brittan16: Kenmore is literally impossible to contact: *It would be nice to actually talk to somebody from KENMORE! I'm tired of talking to sears. Just because they sell this product does not mean I shouldn't be able to call the manufacturing company who built this product And let them know the problem. Sears has fixed my washer machine FOUR times in TWO months and I still can't get a replacement till they do another diagnostic (which is another two week wait) . As somebody who has worked for a tech and appliance company I know for a fact after the third attempt I am eligible for a replacement. Never will I ever spend my money on a kenmore product again. Waste of money and horrible turn around times at Sears. You guys should learn how to do better. Especially being a well known brand. And one more thing to throw in there.. I have a new home so therefore,if my laundry floor is destroyed by this product ,I know that I can sue. Problem most likely could have been solved better with an actual kenmore **P.s*If you happen to deal with the same issue, Sears reps are the unhappiest employees, they make it very well known with the attitudes they throw around.
GetHuman: Let's quantify your experience contacting Kenmore. On a scale of 1 to 5, how easy is it go get help on a Kenmore problem?
GetHuman-brittan16: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-brittan16: I'd give them a one out of five on communication.
GetHuman: And what about Kenmore's ability to quickly and effectively address your problem?
GetHuman-brittan16: For that I would say two out of five.
GetHuman: And finally- any advice for other Kenmore customers?
GetHuman-brittan16: Call them early in the day or late. Don't forget any personal or account information you might need for Kenmore to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-brittan16 taken from his Kenmore customer service problem that occurred on November 26th, 2017.


2.17 of 5 stars | 42 reviews

GetHuman-brittan16's Kenmore Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
2 out of 5 stars

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