Kenmore: Service customer rep barely spoke English, had...
A Kenmore customer review by GetHuman user ~ from November 27th, 2017
Background on ~ 's case
GetHuman: ~ - can you tell our other Kenmore customers when your case took place?
~ : Yeah. It was morning, on November 24th.
GetHuman: Did you reach out to Kenmore, and if so, how?
GetHuman: And which of these common Kenmore customer issues best describes the reason you wanted to talk to them?
(Shows ~ a list of common Kenmore problems)
~ : "Technical support" was why I was trying to call.
~ 's review of Kenmore customer service
GetHuman: So how would you sum up your experience for GetHuman's Kenmore customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~ : Service customer rep barely spoke English, had me repeat everything I said, and then she did not follow through. She was like a robot and not service oriented. Sears does not seem to care about quality
GetHuman: Let's quantify your experience contacting Kenmore. On a scale of 1 to 5, how easy is it go get help on a Kenmore problem?
~ : I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~ : I'd give them a one out of five on communication.
GetHuman: And what about Kenmore's ability to quickly and effectively address your problem?
~ : For that I would say four out of five.
GetHuman: And finally- any advice for other Kenmore customers?
~ : Call them early in the day or late. Don't forget any personal or account information you might need for Kenmore to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~ taken from his Kenmore customer service problem that occurred on November 24th, 2017.