Kickstarter: Having an automated help desk does not make the...

A Kickstarter customer review by GetHuman user ~DaimoMac from November 16th, 2017

Background on ~DaimoMac's case

GetHuman: ~DaimoMac - can you tell our other Kickstarter customers when your case took place?
~DaimoMac: Yes. It was evening, on November 11th.
GetHuman: Did you reach out to Kickstarter, and if so, how?
~DaimoMac: I used a email I found on the GetHuman Kickstarter customer service contact info page: Contact Kickstarter Customer Service
GetHuman: And which of these common Kickstarter customer issues best describes the reason you wanted to talk to them?
(Shows ~DaimoMac a list of common Kickstarter problems)
~DaimoMac: "Service problem" was why I was trying to contact.

~DaimoMac's review of Kickstarter customer service

GetHuman: So how would you sum up your experience for GetHuman's Kickstarter customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~DaimoMac: Having an automated help desk does not make the lives of the users easier. They need people on phones as well. Not impressed
GetHuman: Let's quantify your experience contacting Kickstarter. On a scale of 1 to 5, how easy is it go get help on a Kickstarter problem?
~DaimoMac: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~DaimoMac: I'd give them a one out of five on communication.
GetHuman: And what about Kickstarter's ability to quickly and effectively address your problem?
~DaimoMac: For that I would say four out of five.
GetHuman: And finally- any advice for other Kickstarter customers?
~DaimoMac: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Kickstarter to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~DaimoMac taken from his Kickstarter customer service problem that occurred on November 11th, 2017.


1.33 of 5 stars | 24 reviews

~DaimoMac's Kickstarter Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
2 out of 5 stars

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