Kickstarter: No contact information available. Not able to...

A Kickstarter customer review by GetHuman user ~anonymous2 from November 16th, 2017

Background on ~anonymous2's case

GetHuman: ~anonymous2 - can you tell our other Kickstarter customers when your case took place?
~anonymous2: Yes I can. It was middle of the night, on November 12th.
GetHuman: Did you reach out to Kickstarter, and if so, how?
~anonymous2: I used a email I found on the GetHuman Kickstarter customer service contact info page: Contact Kickstarter Customer Service
GetHuman: And which of these common Kickstarter customer issues best describes the reason you wanted to talk to them?
(Shows ~anonymous2 a list of common Kickstarter problems)
~anonymous2: "Lower my bill" was why I was trying to contact.

~anonymous2's review of Kickstarter customer service

GetHuman: So how would you sum up your experience for GetHuman's Kickstarter customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~anonymous2: No contact information available. Not able to contact Kickstarter. I am convinced Kickstarter is a Sham. Any REAL business has some kind of contact information. Kickstarter doesnt even accept emails.
GetHuman: Let's quantify your experience contacting Kickstarter. On a scale of 1 to 5, how easy is it go get help on a Kickstarter problem?
~anonymous2: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~anonymous2: I'd give them a two out of five on communication.
GetHuman: And what about Kickstarter's ability to quickly and effectively address your problem?
~anonymous2: For that I would say one out of five.
GetHuman: And finally- any advice for other Kickstarter customers?
~anonymous2: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Kickstarter to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~anonymous2 taken from his Kickstarter customer service problem that occurred on November 12th, 2017.

Kickstarter

1.33 of 5 stars | 24 reviews

~anonymous2's Kickstarter Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Kickstarter, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Kickstarter in any way.

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