Kickstarter: i have been trying to confirm my account info o...

A Kickstarter customer review by GetHuman user ~Kruisers for kids from November 23rd, 2017

Background on ~Kruisers for kids's case

GetHuman: ~Kruisers for kids - can you tell our other Kickstarter customers when your case took place?
~Kruisers for kids: Sure. It was late at night, on November 17th.
GetHuman: Did you reach out to Kickstarter, and if so, how?
~Kruisers for kids: I used a email I found on the GetHuman Kickstarter customer service contact info page: Contact Kickstarter Customer Service
GetHuman: And which of these common Kickstarter customer issues best describes the reason you wanted to talk to them?
(Shows ~Kruisers for kids a list of common Kickstarter problems)
~Kruisers for kids: "Update account information" was why I was trying to contact.

~Kruisers for kids's review of Kickstarter customer service

GetHuman: So how would you sum up your experience for GetHuman's Kickstarter customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Kruisers for kids: i have been trying to confirm my account info on Kickstarter for almost a month and can not get the help i need from Amazon or kickstarter. please, please have someone contact me *****@***.com or ***-***-****, i need help!
GetHuman: Let's quantify your experience contacting Kickstarter. On a scale of 1 to 5, how easy is it go get help on a Kickstarter problem?
~Kruisers for kids: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Kruisers for kids: I'd give them a two out of five on communication.
GetHuman: And what about Kickstarter's ability to quickly and effectively address your problem?
~Kruisers for kids: For that I would say three out of five.
GetHuman: And finally- any advice for other Kickstarter customers?
~Kruisers for kids: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Kickstarter to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Kruisers for kids taken from his Kickstarter customer service problem that occurred on November 17th, 2017.


1.33 of 5 stars | 24 reviews

~Kruisers for kids's Kickstarter Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
2 out of 5 stars

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