Kickstarter: Takes * days for support to answer. And rep add...

A Kickstarter customer review by GetHuman user ~Kreso from November 22nd, 2017

Background on ~Kreso's case

GetHuman: ~Kreso - can you tell our other Kickstarter customers when your case took place?
~Kreso: Yes I can. It was evening, on November 14th.
GetHuman: Did you reach out to Kickstarter, and if so, how?
~Kreso: I used a email I found on the GetHuman Kickstarter customer service contact info page: Contact Kickstarter Customer Service
GetHuman: And which of these common Kickstarter customer issues best describes the reason you wanted to talk to them?
(Shows ~Kreso a list of common Kickstarter problems)
~Kreso: "Technical support" was why I was trying to contact.

~Kreso's review of Kickstarter customer service

GetHuman: So how would you sum up your experience for GetHuman's Kickstarter customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Kreso: Takes * days for support to answer. And rep addressed an issue that I didn't even have. I also explained in detail my problem, and attached screenshot of my problem but they never opened it. So they 'solved' something I didn't even ask for... And I have to wait * days between support emails. Pretty bad. My rep was Alfie (Jul ** ****).
GetHuman: Let's quantify your experience contacting Kickstarter. On a scale of 1 to 5, how easy is it go get help on a Kickstarter problem?
~Kreso: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Kreso: I'd give them a one out of five on communication.
GetHuman: And what about Kickstarter's ability to quickly and effectively address your problem?
~Kreso: For that I would say one out of five.
GetHuman: And finally- any advice for other Kickstarter customers?
~Kreso: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Kickstarter to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Kreso taken from his Kickstarter customer service problem that occurred on November 14th, 2017.

Kickstarter

1.33 of 5 stars | 24 reviews

~Kreso's Kickstarter Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
1 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Kickstarter, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Kickstarter in any way.

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