Kickstarter: I was shocked the other night when I was watchi...

A Kickstarter customer review by GetHuman user GetHuman-acarl from December 2nd, 2017

Background on GetHuman-acarl's case

GetHuman: GetHuman-acarl - can you tell our other Kickstarter customers when your case took place?
GetHuman-acarl: Yes I can. It was middle of the night, on November 28th.
GetHuman: Did you reach out to Kickstarter, and if so, how?
GetHuman-acarl: I used a email I found on the GetHuman Kickstarter customer service contact info page: Contact Kickstarter Customer Service
GetHuman: And which of these common Kickstarter customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-acarl a list of common Kickstarter problems)
GetHuman-acarl: "Setup service" was why I was trying to contact.

GetHuman-acarl's review of Kickstarter customer service

GetHuman: So how would you sum up your experience for GetHuman's Kickstarter customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-acarl: I was shocked the other night when I was watching Shark Tank and saw a product I have been using for
GetHuman: Can you tell the rest of us a bit more from what happened on 11/28/17?
GetHuman-acarl: I was shocked the other night when I was watching Shark Tank and saw a product I have been using for ** years advertised as "new" and supported by Kickstarter! I bought my Nadachair ** years ago! I didn't realize you were allowed to ripoff someone else's ideas and sell them as your own. Sorry, you folks just lost all your credibility. Booo on you.
GetHuman: Let's quantify your experience contacting Kickstarter. On a scale of 1 to 5, how easy is it go get help on a Kickstarter problem?
GetHuman-acarl: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-acarl: I'd give them a one out of five on communication.
GetHuman: And what about Kickstarter's ability to quickly and effectively address your problem?
GetHuman-acarl: For that I would say two out of five.
GetHuman: And finally- any advice for other Kickstarter customers?
GetHuman-acarl: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Kickstarter to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-acarl taken from his Kickstarter customer service problem that occurred on November 28th, 2017.

Kickstarter

1.33 of 5 stars | 24 reviews

GetHuman-acarl's Kickstarter Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
2 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Kickstarter, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Kickstarter in any way.

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